Contact and Support Status

Draft updated: 18 October 2026. Clapping Cat AI is operated by CUI CHANG, an individual based in the United States. The email address below is the public support, privacy and content-reporting channel. The operator has confirmed that it can receive external email and send replies. This records the operator's confirmation, not an independent test performed during this site review. Waffo verification of the operator and email, and the receipt contact, remain separate checks. Paid checkout remains closed.

Clicking the email link opens your email application; this page does not itself send or save a message and has no contact form. Once you send an email, your address, message and supplied details are processed through the Gmail inbox for the request, as described in the Privacy Notice.

Information to keep

Keep your order number or generation task ID, the approximate date and a short description of the problem. These help distinguish payment issues, generation failures, unavailable downloads and content reports. For a privacy request, state the account email and the right you wish to exercise; for an appeal, identify the decision and why it should be reconsidered. Never send a password, full card number, card security code, login token, identity document or unnecessary private media. Describe an issue before providing sensitive evidence.

Account summary

After signing in, Your account lets you download a JSON summary of your credit balance and up to 20 recent purchases. It is not a complete personal-data export or full purchase history. That page also offers email links for personal-data and deletion requests; opening a link does not send a message or delete records.

Requests and reports

Use the email below for support, cash-refund requests, privacy or deletion requests, and content reports or appeals. The first-response timeframe is 2–3 business days. This is the time for an initial reply, not a deadline for resolving the issue, completing a privacy request or receiving money in a bank account. Support is not available 24/7 and this inbox is not an emergency service. Applicable legal rights and response deadlines are preserved.

An email request does not automatically issue a refund, delete all records, restore a blocked result or resolve an appeal. The operator handles reconsideration requests by checking the relevant decision, task record and your explanation, then replying with the assessment and any available remedy. A separate reviewer or independent appeals team is not promised. Retention/deletion, urgent escalation and the connection between reports and actual moderation actions still need implementation or verification before launch. See the Refund Policy, Privacy Notice and Acceptable Use Policy review drafts for the current boundaries. The service has one-time credit packs and no subscriptions or automatic top-ups, so there is no recurring plan to cancel.

For support, refund requests, content reports or appeals, and privacy or deletion requests, email c35602117@gmail.com.