Refunds and Failed Generations

Draft version: 2026-10-18. Public checkout and paid generation remain closed.

Unused and partly used packs

For a completely unused credit pack, request a full refund within 7 days of payment. This is the request window, not a promise that money will arrive within 7 days.

Once any credits from a pack have been used, we do not offer a cash refund solely because you changed your mind. The remaining credits remain available for use and do not expire. We do not offer routine proportional refunds or cash-out of the remaining balance.

These rules preserve remedies for confirmed billing errors, non-delivery, serious defects and applicable mandatory consumer rights. Using credits does not automatically waive all statutory withdrawal or refund rights.

Generation failures and other problems

A confirmed generation failure restores the credits reserved for that task once. Returned credits are not a cash refund of the pack payment. An uncertain submission must be checked before retrying; review holds do not automatically count as generation failures or earn returned credits.

• Duplicate charges: a confirmed duplicate settled payment qualifies for a refund of that duplicate charge. Repeated payment notifications alone do not establish two charges.
• Non-delivery or a serious defect: we will investigate the order and task, then provide the remedy required by the verified circumstances and applicable law. A successful provider response alone does not establish delivery.
• Ordinary AI variation: differences in likeness, motion or scene details do not automatically qualify as a failed generation. This does not exclude claims where the delivered service materially differs from its description.
• Expired download: results are available only until the displayed deadline, for at most 15 minutes after completion. There is no permanent library or guaranteed recovery. Missing the window alone does not qualify for automatic regeneration or a change-of-mind refund; delivery faults and statutory rights are still considered.
• Content-review hold: contact support for review. A hold is not a promise of automatic compensation, and paid launch requires a verified review and appeal process.

How to request help or a refund

Email the public address below with your account email, order number, payment date, relevant task ID and a short explanation. Do not email full card numbers, security codes, passwords or identity documents. The first response is expected within 2–3 business days; it is not a promise of resolution or bank arrival within that period. Opening the Contact page does not send a request.

Refund processing and disputes

Payment status and pack usage must be verified before a cash refund is approved. Refunds are handled through Waffo Pancake's payment process. A submitted or approved request is not confirmation that money has reached your bank; processing and arrival depend on the payment provider and issuing bank. The merchant refund workflow must be verified before sales open, and this site has no self-service cash-refund button.

A successful cash refund, including a partial refund, currently revokes the entire originating order's remaining credits and associated media access pending reconciliation. A proportional balance is not automatically retained. Other valid purchases retain their own credits. This limitation must be addressed before processing any partial remedy; it does not reduce a mandatory refund entitlement.

Tell us if the payment is already disputed with your bank or payment provider so we can coordinate the case and avoid duplicate reimbursement. A dispute follows a separate process; a completed generation does not mean the dispute has been resolved. Contacting support does not restrict your legal or payment-provider dispute rights.

For support, refund requests, content reports or appeals, and privacy or deletion requests, email c35602117@gmail.com.